My Background

Experienced professional with 8+ years of experience in corporate training, internal communications, and project management. Proven ability to create impactful training programs, streamline communication processes, and support organizational growth through clear messaging.

Strong editorial background with hands-on experience in journalism and digital publishing. Currently completing a Bachelor of Arts in Public Relations at California State University, Long Beach, graduating December 2025.

professional experience

PRSSA – Long Beach Chapter (CSULB), Long Beach, CA

Communications Ambassador

February 2025 – Present

· Develop and share content that showcases PRSSA events, celebrates member accomplishments, and presents industry updates, through our chapter’s weekly newsletter, Bonfire.

· Create and refine content, as well as approve pitches for the chapter's blog, PRess Pass, curating content based on SEO research to enhance search visibility and boost engagement.

· Assist the director in maintaining the chapter's website by keeping the content updated and engaging. Track website traffic and user engagement to enhance performance and expand audience reach.

· Create and maintain a timeline of reminders for meetings, events, and deadlines, ensuring key dates are communicated effectively and tasks stay on track.

· Developed onboarding curriculum for over 800 employees across all levels, covering company policies, customer engagement, store operations, and leadership development.

· Coordinated comprehensive educational programs for over 100 employees in leadership positions, using a blend of e-learning modules, virtual sessions, and in-person workshops.

· Increased leadership training completion rates from 60% to 100% by developing clear internal communication strategies, leveraging incentives, and implementing targeted corrective action plans.

· Collected and analyzed training data including completion rates, test scores, and survey feedback to improve training materials and create new programs based on research.

· Led project management efforts for eight new store openings in California and Michigan, directing a specialized team of five through onboarding, training, and performance management phases.

· Designed and implemented a retail customer service model across 33 retail stores, by developing a comprehensive training program which included, training modules, presentations, visual aids, and launch timelines.

· Built and launched the company’s training intranet website, streamlining company-wide communication and improving access to news, training updates, and resources for over 1,000 employees

IGs solutions inc., Los angeles, CA

Learning & Development Manager | L&D Specialist

July 2022 – September 2024

talon marks – cerritos college, norwalk, ca

Opinion Editor (Fall 2020) | Life Editor (Spring 2021)

December 2022 – September 2024

· Edited and wrote content for the Opinion and Life sections, producing timely, relevant, and thought-provoking pieces while collaborating with writers to ensure consistent, engaging content.

· Wrote in-depth features stories highlighting underrepresented groups including the LGBTQ+ community in South Korea, Latinas working abroad, and the impact of anti-Asian hate crimes.

· Honed interviewing, reporting, and photography skills by covering local events, producing visual content to enhance my written stories, and ensuring the use of credible sources to support accurate, well-rounded reporting.

· Created newspaper spreads using InDesign as part of the publishing process, ensuring layout accuracy and visual consistency.

Samsung electronics (the mars agency), Seoul, South Korea

Global Retail Operations Specialist

July 2017 – December 2019

· Headed training initiatives for various retail teams in Asia, Europe, and the Americas, ensuring skill proficiency across regions while aligning with organizational standards.

· Executed the opening of 10 new store locations globally and led training sessions for groups ranging from 15 to 80 participants in both classroom and in-store environments.

· Facilitated in-person training workshops for retail managers across Europe, Asia, and the Americas, focused on company policies, store operations, and leadership development.

· Partnered with subsidiary leadership and store managers to evaluate processes, identify opportunities, and execute tailored learning solutions to improve operational efficiency.

· Supported marketing initiatives during launch events, across global retail stores, pop-up locations, and third-party partner stores by training employees and collecting feedback from both customers and staff.

education

Cal State University, Long Beach

Long Beach, CA

Bachelor of Arts in Public Relations

Expected to Graduate: December 2025

Cerritos college

Norwalk, CA

Associate of Arts in Journalism

Graduated: May 2021

awards

President’s honor list

California State University, Long Beach

2024

3rd place, informational graphic (infographic)

JACC (Journalism Association of Community Colleges) Awards

2021

technical skills

Microsoft Suite, Google Suite, Adobe Photoshop, Adobe InDesign, Canva, CapCut Video Editor, Squarespace, WordPress, Articulate 360.

languages

Fluent in English and Spanish (written and spoken).

Corporate communications / training / public relations / journalism / multimedia design